At The Beauty Refynery, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, mailing address, and other contact details

Health Information: Medical history, treatment preferences, and other health-related information necessary to provide services

Technical Information: IP address, browser type, device information, and website usage data through cookies and tracking technologies

2. How We Use Your Information

We use your information to:

Schedule and manage appointments

Provide aesthetic and medical services

Communicate with you regarding appointments, treatments, and follow-ups

Send promotional offers, updates, and marketing communications (you may opt out at any time)

Improve our website, services, and client experience

3. Health Information & HIPAA

If you provide medical or health-related information, it may be considered Protected Health Information (PHI). We maintain appropriate safeguards to protect this information in accordance with applicable laws.

Patients receiving medical services will also be provided with a separate Notice of Privacy Practices, which outlines how medical information may be used and disclosed, as well as your rights regarding that information.

4. Marketing Communications

By providing your contact information, you consent to receive communications from us, including appointment reminders and promotional messages.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly. For SMS communications, you may reply “STOP” to opt out.

We comply with applicable laws regarding marketing communications.

5. Sharing of Information

We may share your information with trusted third parties as necessary to operate our business and provide services, including:

Appointment scheduling and CRM platforms

Payment processors

Marketing and advertising partners

IT and website service providers

We may also disclose your information if required by law or to protect our legal rights.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance user experience and analyze website traffic.

You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal and health information for as long as necessary to provide services, comply with legal obligations, and maintain business records.

9. Your Rights

You have the right to:

Request access to your personal information

Request corrections to inaccurate information

Request deletion of your information, where applicable

Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

10. Minors

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate authorization.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us:

The Beauty Refynery

9050 Carothers Parkway, Suite 105

Franklin, TN

Phone: (702) 000-0000

Email: [email protected]

This Privacy Policy is effective as of the date listed above.